Privacy Policy

Effective Date: January 1, 2025

SkillForge ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, SkillForge.com (the "Site"), and our online learning platform (the "Services"). By using the Site and Services, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information from and about users of our Site and Services, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, payment information, and educational background. We collect this information when you register for an account, purchase a course, subscribe to our newsletter, or contact us.
  • Usage Data: This includes information about how you use our Site and Services, such as the courses you enroll in, your progress in those courses, the pages you visit, the links you click, and the time you spend on our Site. We collect this information through cookies, log files, and other tracking technologies.
  • Device Information: This includes information about the device you use to access our Site and Services, such as your IP address, browser type, operating system, and device identifiers.
  • Communications: We retain copies of any communications you send to us (for example, when you send customer support emails).

2. How We Use Your Information

We use your information for various purposes, including:

  • Providing and Improving Services: We use your information to provide you with access to our courses, track your progress, personalize your learning experience, and improve the functionality of our Site and Services.
  • Account Management: We use your information to create and manage your account, process payments, and provide you with customer support.
  • Communications: We use your information to send you emails and other communications about new courses, updates to our Site and Services, and promotional offers. You can opt out of receiving these communications at any time.
  • Analytics: We use your information to analyze trends, track user behavior, and improve our marketing efforts.
  • Legal Compliance: We may use your information to comply with applicable laws and regulations.

3. How We Share Your Information

We may share your information with the following categories of third parties:

  • Service Providers: We share your information with third-party service providers who help us operate our Site and Services, such as payment processors, hosting providers, and email marketing services. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
  • Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. We will only share your information with your consent.
  • Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Your Data Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to have your personal information corrected if it is inaccurate or incomplete.
  • Deletion: You have the right to have your personal information deleted under certain circumstances.
  • Restriction of Processing: You have the right to restrict the processing of your personal information under certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
  • Objection: You have the right to object to the processing of your personal information under certain circumstances.
  • Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at privacy@skillforge.com. We will respond to your request within a reasonable timeframe.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect your personal information when it is transmitted over the internet.
  • Firewalls: We use firewalls to protect our servers from unauthorized access.
  • Access Controls: We restrict access to your personal information to authorized personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

6. Children's Privacy

Our Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@skillforge.com. We will take steps to delete the information as soon as possible.

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. We will take steps to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Effective Date" at the top of this policy. Your continued use of our Site and Services after the posting of changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

SkillForge
Privacy Department
123 Learning Lane
Techville, CA 91234
Email: privacy@skillforge.com